Refund policy
Return and Refund Policy
At Vanguard, customer satisfaction is our priority. We are committed to ensuring you receive high-quality products. However, due to the nature of our print-on-demand production, returns and refunds are limited to specific circumstances outlined below.
Eligibility for Returns and Refunds
We accept returns or refunds for the following reasons only:
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Damaged or Faulty Products:
- If your item arrives damaged, defective, or with a printing error caused during production, we will provide a replacement or refund.
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Incorrect Orders:
- If you receive the wrong size, design, or product due to an error on our end, we will rectify it.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Change of mind or personal preferences.
- Incorrect sizes selected at checkout. Please refer to our size guide before purchasing.
- Products that have been used or altered after delivery.
How to Request a Return or Refund
- Contact Us: Email us at [lindo00mokoena@gmail.com] with your order number, photos of the product, and a brief explanation of the issue.
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Resolution Options:
- Once the issue is verified, we will offer a replacement, store credit, or refund based on your preference and the situation.
Contact Us
For any questions or concerns, feel free to reach out to us at [lindo00mokoena@gmail.com].
We value your support and understanding of our print-on-demand process.